Trustly is a payment method that allows you to deposit money directly from your online bank account. No sign-up or software installation is required. All you need is your regular online bank credentials.
Where is Trustly available?
Finland, Sweden, Denmark and Italy.
FINLAND: Nordea, Aktia, OP-Pohjola, Säästöpankki, POP Pankii, Handelsbanken, Ålandsbanken, Tapiola, Danske Bank.
SWEDEN: Swedbank, Nordea, Handelsbanken, SEB, Danske Bank, Skandiabanken, Länsförsäkringar, ICA Banken, Forex.
DENMARK: Danske Bank, Nordea, Jyske Bank.
ITALY: Intesa Sanpaolo, Unicredit
Who can use Trustly?
Anyone with an online bank account in one of the covered banks can use Trustly. If your bank is not covered, please choose "other bank" and follow the instructions. The transfer will then take 1-3 bank days.
How do I make a deposit?
Go to the Neptune Play Cashier.
Choose Trustly as the payment method for your deposit.
Choose your bank.
Use the security credentials issued by your bank to confirm the payment.
That's it, the money is now on your player account!
How long does it take until my deposit is available on my account?
The money is available within a couple of minutes.
Can I change my mind and revoke a deposit?
No. The deposit is a regular bank transfer that is irreversible.
Are deposits always instant?
Yes, for all the covered banks. Deposits made through non-covered banks will take 1-3 bank days. If the deposit is non-instant, you will be informed in the first step of the deposit.
What do I do if I have not received my deposit or withdrawal?
Contact the support on Neptune Play and they will inform you how to proceed.
How Much Can I Deposit with Trustly into my Neptune Play Account?
Minimum Single deposit: €10
You will see the reference number in your bank statement
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